Privacy Police

PRIVACY AND COOKIES POLICY

This Privacy Policy explains the terms under which AMATOSOLIVEIRA, Lda. commercial company, based in mainland Portugal, owner and administrator of the website www.cluoh.com and the CLUOH brand, uses and processes the data and information of its visitors and/or Customers. The rules for collecting, using and processing data and information are in accordance with national legislation and the Personal Data Protection Regulation 2016/679 of the European Parliament and the Council of 27 April 2016. This Privacy Policy comes into force from 24.09.2018, the date on which the website www.cluoh.com became accessible to any Internet User.

IDENTIFICATION OF THE RESPONSIBLE FOR DATA PROCESSING

AMATOSOLIVEIRA, Lda., commercial company with registered office at Rua Alfredo Keil, 571 7ºD 4150-049 Porto, Portugal, holder of the unique legal person number no. 514 966 793, registered at the Porto Commercial Registry Office.

AMATOSOLIVEIRA, Lda., owner of the registered trademark CLUOH, ensures the privacy and protection of the personal data of its Users and Customers and is responsible for the website www.cluoh.com (hereinafter referred to as the “Site”).

You can obtain more information about your rights and/or exercise them through the following contacts:

Email: hello@cluoh.com

Website: https://www.cluoh.com

HOW DO WE COLLECT YOUR PERSONAL DATA

CLUOH collects the personal data of its Users and Customers in the following ways:

  • Voluntary completion of the Customer account creation form, by the holder of personal data, through the Website and/or App;
  • Spontaneous contact by the Customer with CLUOH via email for contractual purposes;

PERSONAL DATA SUBJECT TO PROCESSING

Firstly, we only collect, record and store the personal data provided to us by Customers, when creating their personal account, in order to execute the contracts concluded with them.

For this purpose we collect, record and store the following data:

- Full name;

– Taxpayer number;

– Billing address;

– Product delivery address;

– Payment details by credit card (if the Customer chooses this method of payment);

- Phone number;

- E-mail address;

DATA COLLECTED FOR PROMOTIONAL AND MARKETING PURPOSES

Upon express and explicit consent from Customers, we store their email addresses so that we can send them a newsletter with new collections of our products and other promotional offers.

Customers may revoke their consent at any time, thus ceasing to receive our newsletters and/or promotional offers.

FOR WHAT PURPOSES CAN YOUR PERSONAL DATA BE USED?

In addition to the basis for executing contracts, Customers' personal data is processed to:

– Maintain communication between CLUOH and its Customers;

– Provide information and content of interest to your Customers and other newsletter subscribers;

– Improve the functioning of the Site including the management and prioritization of content.

IMPORTANT: We do not transfer personal data provided to us by our Users to third parties, for any purpose.

COOKIES

WHAT ARE "COOKIES" ?
Cookies are text files sent by websites that the user visits and which are stored on their computer. The information provided makes it possible to increase the efficiency of websites, making it easier for users to access the information they are looking for, eliminating the need to repeatedly enter the same information. You Cookies They are not used to collect personal information, they only identify the computer used.

WHAT ARE THE COOKIES WE COLLECT AND STORE:

– Session identification;

– User screen resolution;

– Google Analytics

HOW DO WE KEEP YOUR PERSONAL DATA SAFE

Our systems have a variety of security measures, including advanced encryption and authentication tools, to help protect and maintain the security, integrity and availability of your personal data.

DATA STORAGE PERIOD

We keep your personal data from the moment you fill out the registration form to create a Customer account, until you request us to delete it, or until you ask us to cancel your registration as a User, with the exception of the data collected for contractual reasons and to comply with legal obligations.

DATA BREACH

CLUOH is not responsible for the content accessed through any hyperlink that leads the User to navigate outside the https://www.cluoh.com domain.

CLUOH stores Customer data on servers from a third-party service provider that guarantees a high level of data protection. This entity does not have access to the data hosted there.

The violation, or attempted violation, of the CLUOH database will be duly reported to the National Data Protection Commission, within 72 (seventy-two), and will lead to the criminal and civil liability of the Agent(s) in question. cause, for the damage caused.

HOW CAN YOU CHANGE OR WITHDRAW YOUR CONSENT

You can at any time revoke the consent given to CLUOH for sending newsletters and promotional offers through our website https://www.cluoh.com .
If you revoke your consent statements, you will no longer be contacted and receive communications for the purposes described in this Privacy Policy.

Use the email hello@cluoh.com to contact us if you wish to revoke your consent.

ACCOUNT CLOSURE

Exercising your rights is very important to us. To cancel your account, access your customer area on the Site and click on the Delete Account link where you will find more information on how to close it.

DATA SUBJECT'S RIGHTS

Users of the Site benefit from the following rights that were expressly enshrined in the Personal Data Protection Regulation 2016/679:

  • Right to Information – at the time of collection or processing, the holder of personal data has the right to be informed about the purpose of the processing, the person responsible for processing the data, entities to which their data may be communicated, access conditions and rectification and which mandatory and optional data will be collected.
  • Right of Access – the holder of personal data has the right to access them, without restrictions or delays, as well as to know what information is available about the origin of the data, purposes of processing and communication of the same to third parties.
  • Right to Erasure – the data subject has the right to request that their data no longer be processed, erased and eliminated, under certain conditions, in the case of:
    • are no longer necessary for the purpose for which they were collected;
    • data subjects withdraw their consent, or oppose their processing;
    • if the processing of data does not comply with legal provisions.
  • Right to limit processing – the holder of personal data has the right to have their data limited to only what is essential for the purpose of processing.
  • Right to Data Portability (data transfer) – the data subject has the right to receive their data, or to request their transmission to another entity that becomes the new responsible for their personal data (only if technically possible).
  • Right to Oppose – the data subject has the right to object, at his request and free of charge, to the processing of his personal data for the purposes of direct marketing or any other form of prospecting and to his personal data being communicated to third parties, unless otherwise provided by law.
  • Right to Know the existence of a data breach – the holder of personal data has the right to be informed if there is any security breach that compromises their personal data.
  • Right to Complain to the supervisory authority – the holder of personal data has the right to complain not only to the company's person responsible for processing personal data, but also to the supervisory authority, the National Data Protection Commission.

If you have any questions regarding our use of your personal data, you can contact us at the following email address hello@cluoh.com .

Subject to certain conditions, you may have the right to ask us to:

  • we provide additional information about our use of your personal data;
  • we provide a copy of the personal data you provided to us;
  • we provide the personal data you provided to another controller;
  • update any inaccuracies in the personal data we hold;
  • that we delete personal data whose use is no longer legitimate;
  • limit the way we use your personal data until your complaint is investigated.

Your exercise of these rights is subject to certain exceptions designed to safeguard the public interest (prevention or detection of crimes).

If you exercise any of these rights, we will analyze your request and respond, hopefully, within 1 (one) month.

 

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy comes into force from 24.09.2018, the date on which the website became accessible to the general public and will remain in force, except with regard to any changes to its provisions in the future, which will come into force immediately after be published on this page.

We reserve the right to update or change our Privacy Policy at any time and we advise you to check this Privacy Policy regularly.

If we make any material changes to this Privacy Policy, we will notify you, alternatively, via the email address you have provided us, or by placing a prominent notice on our website.